WARRANTY & RETURN POLICY
1. WARRANTY POLICY
Hornet is committed to delivering high-quality products and dedicated after-sales service to ensure the best experience for our customers.
Warranty Period:
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Hornet billiard cues: 12-month warranty for manufacturing defects, including issues with joints (butt or shaft screws) and weight bolts.
Warranty Conditions:
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The product is still within the warranty period under Hornet’s policy.
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The defect results from manufacturing issues such as warping, cracking due to material defects, or technical faults.
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The customer can provide a valid purchase invoice or confirmation from Hornet.
Cases Not Covered by Warranty:
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Damage caused by external impact, dropping, improper storage, or mishandling.
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Products that have been repaired or modified by a third party outside Hornet’s authorized system.
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Products exceeding the warranty period.
2. RETURN & EXCHANGE POLICY
Hornet accepts returns and exchanges within 7 days from the date of receipt to ensure maximum customer satisfaction.
Return/Exchange Conditions:
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The product must remain unused, in original condition, and include all accessories.
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The product has a technical defect from the manufacturer or was damaged during shipping.
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The customer can provide a valid purchase invoice or confirmation from Hornet.
Return/Exchange Process:
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Contact Hornet’s customer service via hotline or email to report the product’s condition.
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Send the product to Hornet’s address as instructed.
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After inspection, Hornet will provide a replacement or refund as agreed.
Notes:
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Customers bear the shipping cost for returns or exchanges if the issue is not caused by Hornet.
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Customized or made-to-order products are non-returnable, except in cases of manufacturing defects.
Hornet is always committed to providing the best products and services for our customers!
